Working with one of the best and most professional Police force in the country is certainly a matter of great pride for TTS FM. Over the last 2 years, we have been working with the Northumbria Police providing gatehouse security services. The service delivery is demanding and needs officers with utmost professional customer service skills, ability and trained to cope with various levels of exposure to variable challenges in such environment. Our team has delivered exceptional services supported by the management and we rightly received below words of praise on 12th October 2017 from client as follows –
“Overall, the service received from TTS over the past year has been Very Good. You have supported us with local procedures for resetting the tripped switches on the Entrance Gate Barrier during a power cut (whilst your guards are on site) which is very helpful and avoids call out via external contractors. You have also assisted by setting the alarm to a vulnerable side of the building during specific hours – at no additional cost to us (Block 69 Entrance) as we requested to be put in place December 2016. Overall, your services are very supportive and reactive to our needs. Regular communication between you and us has aided the timely process of the above to be implemented. This includes pre 2017 when we initially received reports of the guards sleeping on occasion. This was swiftly addressed and no further reports have been received. ” – Chris Amos 6466, Team Leader, Business Support, Northumbria Police